Bitji Privacy Policy — Your Data is Safe with Us

Bitji (bitji.app) is deeply committed to your privacy. This Privacy Policy ("Policy") explains what personal information we collect when you use the Bitji platform, why we collect it, and how we use and protect it.

By creating an account on Bitji or using our services in any way, you are agreeing to this Privacy Policy. This Policy forms part of our Terms & Conditions, and both documents apply together.

This Policy applies to Bitji's website, mobile app, and all related services. If you access Bitji from Bangladesh, we comply with both applicable Bangladeshi data protection laws and international GDPR standards.

When you register and use Bitji's services, we may collect the types of information listed below. Each piece of information is collected for a specific reason — we do not ask for anything we don't need.

Bitji collects your information in several different ways. You have the right to know about each of these methods.

• Directly from you: Information you provide directly through the registration form, KYC verification process, support chat, or email.
• Automatically: When you use the Bitji website or app, cookies, log files, and tracking technologies automatically collect certain information.
• Via Third Parties: Necessary information is verified through payment processors (such as bKash, Nagad), identity verification services, and fraud prevention services.
• From Public Sources: Where legally required, information may be verified against government databases or public records.

Bitji uses the information we collect solely for the purposes listed below. Your data is never used for any opaque or unethical purpose — that is Bitji's core commitment.

• Creating and managing accounts, and completing identity verification (KYC).
• Processing deposits, withdrawals, and other financial transactions.
• Delivering gaming services and determining betting outcomes.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Suggesting games and offers tailored to your preferences (personalized experience).
• Sending promotional emails or SMS — you may opt out at any time.
• Fulfilling legal obligations and providing required information to regulatory authorities.
• Improving platform security and performance.

Bitji never sells your personal data. However, in certain situations, we may share limited information with trusted partners — always with your best interests in mind.

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each provider operates under its own privacy policy.
• KYC Verification Service: Information may be shared with accredited third-party verification agencies to confirm your identity.
• Legal Obligations: We are legally required to share information when we receive a court order or official government directive.
• Fraud Prevention: Limited data may be shared with industry-recognized security partners to help prevent illegal activity.
• Corporate Restructuring: If Bitji undergoes a business restructuring (such as a merger or acquisition), data may be transferred. You will be notified in advance should this occur.

The Bitji website and app use various types of cookies. Cookies are small text files stored on your device that help enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.

Bitji protects your data using the highest industry standards. Our security infrastructure is regularly tested and updated by independent third-party security experts.

• SSL/TLS 256-bit Encryption: All data transmitted from your device to our servers is sent through encrypted channels.
• AES-256 Data Storage: Sensitive data stored on our servers is secured with high-level encryption.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
• Regular Security Audits: A third-party security team conducts a full system audit every three months.
• Data Minimization: We only collect information that is strictly necessary — no unnecessary data is gathered or stored.
• Staff Training: All Bitji staff receive regular data protection training and are bound by confidentiality agreements.

We do not retain your data indefinitely. A specific retention period is set for each type of information we hold.

• Account Information: Retained for the duration your account is active and for 5 years after closure for legal purposes.
• Transaction Records: Retained for 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Cookie & Log Data: Typically deleted automatically within 30 days to 2 years.
• Marketing Data: Deleted immediately upon opt-out.

Once the defined retention period expires, data is securely deleted or fully anonymized.

Bitji's Privacy Policy gives you full control over your personal data. You can exercise each of the rights below at any time.

Bitji is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at registration, and accounts for users under 18 are rejected.
• If we become aware that any data belonging to a minor has been collected, that account and all associated data will be deleted immediately.
• If a parent or guardian suspects their child is using Bitji, please contact us directly at privacy@bitji.app.

Bitji is an international platform. In some cases, your data may be processed or stored on servers in other countries. In such cases, we ensure that:

• Data is only transferred to countries with adequate data protection laws in place.
• GDPR-compliant Standard Contractual Clauses (SCCs) are used for all international data transfers.
• All data is transferred in encrypted form at all times.

For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection Officer (DPO).

If we are unable to resolve your concern directly, you may file a complaint with the relevant regulatory authority. We are always ready to cooperate.